Refund policy

Return and Refund Policy for LYFTED

At LYFTED, customer satisfaction is our top priority. We want you to love your purchase, but we understand that sometimes things don't work out. Please read our return and refund policy below to understand how we handle returns and exchanges.

Returns:

  • We gladly accept returns within 30 days from the date of purchase.
  • To be eligible for a return, items must be in new, unworn, and unused condition with all original tags and packaging intact.
  • We do not accept returns on items that have been washed, worn, or damaged by the customer.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5-7 business days. Please note, it may take additional time for your bank or credit card provider to post the refund to your account.

Exchanges:

  • If you would like to exchange an item for a different size or color, please follow the same process as a return. Once we receive the returned item, we will send out the exchange at no additional shipping charge, depending on stock availability.

Non-Refundable Items:

  • Gift cards
  • Sale items (unless damaged or defective)

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure we receive your return safely.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [your contact email] with photos of the item and your order number. We will arrange for a replacement or full refund at no additional cost to you.

How to Return an Item:

  1. Contact us at [your contact email] to request a return authorization.
  2. Ship the item back to us using your preferred carrier.
  3. Once we receive your return, we'll process your refund or exchange promptly.

We are here to help! If you have any questions regarding returns, refunds, or exchanges, feel free to reach out to our customer support team at [your contact email].

Thank you for shopping with LYFTED! We appreciate your business.